Refund & cancellation policy
We want customers to receive the services they pay for. This policy explains how refunds, cancellations and Eon Token adjustments are handled.
1. Subscription refunds
Eon Plus and Pro subscribers may request refunds if their subscription was not activated, they were charged incorrectly, or significant technical issues prevented access to paid features. Refund eligibility depends on the circumstances, service usage and applicable consumer protection laws.
2. Technical failures
If an Eon system error causes paid requests to fail, affected Eon Tokens will be restored where the failure can be verified. Repeated technical failures may qualify customers for a partial or full refund.
3. Eon Token purchases
Unused purchased Eon Tokens may be eligible for a refund when requested within seven days of purchase. Tokens successfully consumed through completed services are generally not refundable unless the service was defective or applicable law requires otherwise.
4. Subscription cancellations
Customers may cancel their subscriptions at any time. Cancellation prevents future automatic renewals, where applicable. Paid access normally remains available until the end of the current billing period.
5. Refund processing
Customers can contact Eon Support with their account details, payment receipt and a description of the issue. Eon aims to review requests within three business days. Approved refunds will be returned through an available payment method, with processing times depending on the payment provider.
6. Consumer rights
Nothing in this policy limits rights or remedies provided under applicable consumer protection laws.
Questions
Contact eonchatai@gmail.com with your account details and we will pick the request up from there.
A question about this page?
Contact Eon Technologies.
eonchatai@gmail.com